Cancellation & Billing Policy
Last Updated: 1/16/2026
Trial & Subscription Billing
GrowthHub365 offers various subscription plans that may include trial periods of different lengths (such as 14 days, 30 days, 60 days, or 90 days), as disclosed at checkout.
• Any trial length, setup fee, and recurring subscription price will be clearly displayed during checkout.
• After the applicable trial period ends, your payment method on file will be automatically charged the recurring subscription amount shown at checkout unless you cancel before the trial ends.
• Subscription fees are billed in advance on a recurring basis (monthly or as otherwise stated at checkout) and will continue until canceled.
By completing your purchase, you authorize GrowthHub365 to charge your payment method for all applicable fees in accordance with these terms.
How to Cancel Your Subscription
You may cancel your subscription at any time by following these steps:
1. Log in to your account at:
https://app.growthhub365.com/
2. Click “Settings” in the bottom-left navigation
3. Select “Company Billing”
4. Choose the option to Cancel your subscription
If, for any reason, you do not see the option to cancel in your account, please email [email protected] for assistance.
To avoid being charged, cancel before the end of your trial period or your next billing date.
Once canceled, your subscription will remain active until the end of the current trial or billing period, and no future charges will be made.
Refund Policy (30-Day Refund Window)
We offer a 30-day refund window from the date of your first paid subscription charge (not from the trial start date).
Refund requests must be submitted within 30 days by emailing [email protected].
Please note:
• Refunds apply only to your initial subscription payment
• Refunds are not available for renewal payments after the initial 30-day window
• Refunds are not provided for partial months, unused services, or failure to cancel after the refund window
• Non-use of the platform does not automatically qualify for a refund
Approved refunds will be issued to the original payment method.
Usage-Based Charges (Pay-As-You-Go)
Some features within GrowthHub365, including but not limited to emails, SMS/text messages, and phone calls, are billed on a pay-as-you-go basis and are not included in the base subscription price unless otherwise stated.
Usage-based charges are calculated based on actual usage and may include rates such as:
• Email sends (per email)
• SMS/text messages (per segment)
• Inbound and outbound phone calls (per minute)
Applicable rates will be displayed within your account and may vary based on region, carrier, and usage type. These charges are billed automatically to the payment method on file as they are incurred.
It is your responsibility to monitor usage within your account dashboard.
Failed or Declined Payments
If a payment attempt fails, we may retry the charge using the payment method on file. If payment cannot be successfully processed, access to services may be suspended or terminated until payment is resolved.
Changes to Billing Terms
We reserve the right to update subscription pricing, trial terms, or billing policies with advance notice. Any changes will apply to future billing cycles only.
Contact Information
For questions regarding billing, cancellation, or refunds, please contact:
[email protected]